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Healthcare Administration: Quality Management

Quality, Policy, Reimbursement

Quality Resources

Agency for Healthcare Research and Quality (AHRQ)
Outcomes, quality, cost, and utilization of health care services. Also, links to EBP reports and clinical practice guidelines.
National Association for Healthcare Quality (NAHQ) Competency Framework
National Quality Forum

Patient Safety

Patient Safety Resource Center (Am. Soc. Health-System Pharmacists)
Evaluation of the AHRQ patient safety initiative: Framework and approach.
Full text access for Edgewood students and employees.
Patient safety and quality: An evidence-based handbook for nurses (AHRQ Pub. No 80-0043)
Joint Commission : Patient Safety
Patient Safety Resource Center (Medscape)
Registration required
National Coordinating Council for Medication Error Reporting and Prevention (NCC MERP)
VA National Center for Patient Safety

Nursing Pathways for Patient Safety by National Council of State Boards of Nursing
Call Number: RT85.6 .N38 2010
ISBN: 0323065171
Publication Date: 2010

Patient Satisfaction

CAHPS: Consumer Assessment of Healthcare Providers and Systems
Data is available at Hospital Compare: https://www.medicare.gov/hospitalcompare/search.html
CAHPS Fact Sheet.
CAHPS Hospital Survey
CAHPS Data in Hospital Compare
Guide to NQF Resources
Includes searchable database of approved measures.

Effectiveness

Focus on Health (Mathematica)

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